FAQ
If you can’t find an answer to your question here please Ask a Librarian by email: library@gmit.ie, phone: 091-742785 or call in to your nearest library.
This error could happen if you:
- Press the back button after logging into a resource, or
- Are not in GMIT and have used the wrong login credentials (please ensure you are using your GMIT email address and network password)
- Try to search from a page that has been open for a long time without activity
- Open multiple links to library resources in new browser tabs without signing in to any of them
- If you are using session urls that are not static (i.e. if you saved a set of results from the library using the address bar and not the permalink)
Sometimes saved information in a browser or an old bookmark can cause these errors. Try to clear your browser’s cache and cookies or use another browser (e.g. Chrome, Firefox, Safari, Internet Explorer).
To clear the cache:
Chrome
- At the top of the “Clear browsing data” window, click Advanced.
- Select the following: Browsing history. Download history. Cookies and other site data. Cached images and files. …
- Click CLEAR DATA.
- Exit/quit all browser windows and re-open the browser.
Internet Explorer 9, 10 and 11 (Win) – Clearing Cache and Cookies
- Select Tools (via the Gear Icon) > Safety > Delete browsing history…. …
- Make sure to uncheck Preserve Favourites website data and check both Temporary Internet Files and Cookies then click Delete.
- You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
Firefox
- From the History menu, select Clear Recent History. …
- From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
- Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
Once you have cleared the cache, start a new search from library.gmit.ie. and be sure to update any bookmarks you may have been using.